1. Digital product — sales are final
eSIM profiles are digitally delivered, one-time-use telecom products. Once an order is processed and the QR code has been issued, we do not offer refunds, returns, or cancellations except as described below. All other sales are final.
2. If we cannot issue your eSIM
If your payment succeeds but we cannot issue the eSIM QR code, our team is alerted and refunds the order through Whop to the original payment method. You do not need to file a claim, but you can contact us with your order link to follow up.
3. Your responsibilities before buying
Please read plan details and the How to install / compatibility guide before checkout. You are responsible for confirming:
- Your device is carrier-unlocked and supports eSIM.
- You selected the correct plan (number of days, data amount or Unlimited + calls, local True–DTAC network).
We do not refund for incompatible devices, change of mind, wrong plan selection, or unused data.
4. Defective QR — replacement only
If the QR is technically defective (invalid and cannot be scanned) and has never been activated, we may issue a replacement eSIM — not a cash refund.
To request a replacement, contact us with:
- Order ID and purchase email
- Clear screenshot or screen recording of the error when scanning
We verify whether the code is defective and unused. Replacement decisions may take up to about 12 hours.
5. Non-refundable / non-replaceable cases
No refund or replacement if:
- You deleted or removed the eSIM after install (QR is typically one-time scan).
- The QR was already scanned/installed on any device.
- Slow speed or weak signal in some areas (local coverage is outside our direct control).
- Device OS errors, locked phone, or incorrect settings on your side.
- Outgoing calls or SMS not working on an Unlimited + calls plan because the passport check at a True or dtac store has not been done.
This is a local True–DTAC eSIM: after landing in Thailand, turn the Thailand line on for mobile data. Data roaming is not needed for this line.
6. Contact
Refund / replacement requests:
Email: admin@kovitel.com
Telegram: https://t.me/AIdePaul